Terms-Conditions Privacy and Returns Policy

Terms and Conditions.

1. This website (HaroldKennethHartley.Com) is operated by David Whitworth. Terms such as “we”, “us”, “I”, and “our” refer to David Whitworth, where they are used in these terms and conditions.

2. By purchasing something from our e-commerce store, you agree to be bound by the terms and conditions contained in this document.

3. The terms and conditions laid out in our privacy policy and refund policy are also incorporated into these terms.

ONLINE SHOPPING

4. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered into the system.

5. While care is taken to ensure that we display appearances, colours, textures, or finishes as accurately as possible, what you see on your computer monitor or equipment may differ, and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.

6. We may not be able to accept your order due to one or more of the following reasons or for a reason not listed below:

i) The item you have ordered is out of stock

ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent

iii) There has been a pricing or product description error

iv) There is a system or procurement failure

v) You have failed our customer validation checks

7. When you place an order, you will receive an email confirming the details of your order. This email confirms that we have accepted your order.

DELIVERY

8. When you complete your purchase, you will be presented with one or more delivery options. Where an estimated timescale for delivery is provided, this is an estimate only, and your items may be delayed in being received due to circumstances beyond our control (such as a postal delay or busy times).

ORDER CANCELLATION

9. If you wish to cancel an order you have placed, you must contact us immediately to ascertain whether production has started on the items.

10. Our refund policy will apply where print-to-order items have not been manufactured prior to a cancellation request.

LIABILITY AND INDEMNITY

11. You agree to indemnify us and our agents, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.

JURISDICTION

12. These terms and conditions shall be governed in accordance with the laws of England & Wales and are subject to the exclusive jurisdiction of the courts of England & Wales.

ENTIRE AGREEMENT

13. These terms and conditions constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and David Whitworth (Harold Kenneth Hartley), whether written or oral.

GENERAL

14. We may change these terms and conditions at any time.

15. Should any part-term or term be found to be unenforceable, then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.

16. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure.

Refunds and Returns.

1. You have the legal right to cancel or change your order within 14 days of delivery. We don’t accept returns outside of this timeframe. Print-to-order items can also not be returned unless they arrive damaged or faulty.

2. We are unable to offer a refund for mistakes made at the time of ordering or if you change your mind – and it is not always possible to cancel or change Print to Order Items if the production process has already started. However, if your order has not gone into production, we shall endeavour to meet your request for changes/cancellations. To request a return or refund of your order, please drop us a line from our Contact page.

If you are in any doubt please contact us before making the purchase.

Privacy Policy

1. This privacy policy sets out how I, David Whitworth (Administrator of www.HaroldKennethHartley.Com) and staff uses and protects information that you give when you use this website.

2. We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this privacy policy.

3. We may change this policy from time to time by updating this page and so you should check it regularly to ensure that you are happy with any changes.

4. Data we collect about you, we may collect the following information about you:

i) Your Name ii) Company Name iii) Telephone Number iv) Email Address v) Any postal addresses that you provide

This information will be taken from you at the time that you make a purchase through the online store, or make contact with us through the ‘contact‘ page.

5. How we handle your data

We use this information for the following reason: To process any orders you make through our e-commerce platform.

6. We are committed to ensuring that the data you provide is handled securely and have put in place suitable physical, electronic and managerial processes to safeguard your information.

7. Cookies

Cookies are small files which are placed on your computer’s hard drive. Cookies help this website to analyse traffic and visitors and help the website respond to you as an individual.

We use traffic log cookies to identify which pages are being used on this website and analyse visitor behaviour through statistics.

8. Links to other websites

You may encounter a link to an external website page whilst visiting this website. If the link is to a website that is operated by a third party you should know that we have no control over that website and as such cannot be responsible for the protection and privacy of your data or information you provide whilst visiting that website.

9. Controlling your information

You may request details of personal information that is held about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please contact us.

If you believe that any information we hold about you is incorrect or incomplete then please write to or email us as soon as possible and we will promptly correct any information found to be incorrect.